[K75PSUNK]
Well , what worked well ?
WMN: K75_398
Dialogue: K75
[K75PSUNK]
Er , giving people specific jobs , like , combining one [UNCLEAR] .
[PS5PA]
Right , how did you do yours ? Your group ?
[K75PSUNK]
Well we decided , decided what we w , what the object was , and then , we got into a position that certain cards so , the cards were split between u , the two of us , so we aimed it in different directions .
[PS5PA]
So you divided into two teams ?
[K75PSUNK]
Yes , and then we decided to pick them up , played back [UNCLEAR] .
[PS5PA]
Right , okay , anybody else can add anything that they felt worked well ?
[K75PSUNK]
We decided to dip into [UNCLEAR] , and pick one each .
[PS5PA]
yes , the same , the same thing there . What went badly ?
[K75PSUNK]
I got one from Mars I think . Then I went back in and did it again .
[PS5PA]
What you made , made a mistake .
[K75PSUNK]
In er , [UNCLEAR] , you know , we only reversed when we got to the bottom of that last machine , and why had the guy back , erm , went over it , and go through it again , luckily it was only three high .
[PS5PA]
So you had [UNCLEAR] , would anybody of , if they were going to do it again , do it differently ?
[K75PSUNK]
No , oh yes , nick all the cards and played myself on the tune [UNCLEAR]
[K75PSUNK]
[UNCLEAR]
[PS5PA]
Yes ,
[K75PSUNK]
When we did all work together , all the different pieces worked together , and you could just have a card each and you could have just done it that way . But when you 've got forty three [UNCLEAR] , they 'll just taking ground anywhere .
[PS5PA]
Could you be fighting basically to see what was what .
[K75PSUNK]
If you can relate back to branches , everybody was just running around , everybody 's had a specific task to do , you were just running round like a [UNCLEAR] ,
[K75PSUNK]
We could have just collected all the cards up , put them in the middle of the car park and all just stood over them [UNCLEAR] .
[K75PSUNK]
It worked quite well ,
[K75PSUNK]
Speak for yourself , [UNCLEAR]
[K75PSUNK]
I know I have to look at it , I [UNCLEAR]
[PS5PA]
I noticed , er , I felt three of the groups had somebody centrally who , who was being fed information all the time . I mean , er , in terms of planning what , what did you say at the beginning ? What did you , what did your group talk about at the very beginning ?
[K75PSUNK]
Whether all the cards were running off .
[K75PSUNK]
The changes , we split up so
[K75PSUNK]
Yes we did , we sort of divided the team up
[K75PSUNK]
Good idea
[PS5PA]
So what , what did he [UNCLEAR] ?
[K75PSUNK]
[UNCLEAR] , three cards each , right so we chose three to look at .
[K75PSUNK]
Yes , so you divided it up like that
[PS5PA]
And what , what was your idea Jane for your team ?
[K75PSUNK]
Because the , there 's two different ones to do , so we split it and two did one , and the other two did the other . So you was n't like four , five year old in a bed , trying to work it out . It just seemed pointless to do , do what all the , the way down the morning and then after do all the way down the other end [UNCLEAR] .
[K75PSUNK]
[UNCLEAR]
[PS5PA]
Mm , did anybody do one and then do the next one ?
[K75PSUNK]
We did
[PS5PA]
Yes , did you find that hindered you at all ?
[K75PSUNK]
No I ca n't say we was hindered through the [UNCLEAR] ,
[K75PSUNK]
We came , we came first , excuse me
[K75PSUNK]
That why our team did the same as you .
[K75PSUNK]
Ou , Ou , Our system worked okay for us .
[K75PSUNK]
We were finished about five minutes before [UNCLEAR]
[K75PSUNK]
We did n't bother about it much , we 've had one [UNCLEAR] member as being two or three of the latest .
[PS5PA]
Right .
[K75PSUNK]
To share our information .
[PS5PA]
So it was kind of energy conservation , yes
[K75PSUNK]
[K75PSUNK]
It 's space more than anything .
[PS5PA]
Alright , well thank you very much for doing that . I hope that got us through the little post-lunch siesta period , erm , we 're going to do another er , time management game now which will take about half an hour , and I need to split you up once again into groups , erm , okay . Into three groups of six , so if we have , one , two three , one , two , three , one , two three , one , two , three , one , two , three , one , two , three . So we 're going to do this exercise within this room and we 'll need to rearrange the tables , so I suggest that each group as having one table or two tables , put it in a square to work around . So if you could now get together with your people , all the ones together , all the twos together and all the threes together and rearrange the tables in an area of the room where you 'd like to work .
[K75PSUNK]
[UNCLEAR] ,
[K75PSUNK]
Ones ?
[K75PSUNK]
[UNCLEAR]
[K75PSUNK]
Twos ?
[K75PSUNK]
Twos ?
[K75PSUNK]
Twos ?
[K75PSUNK]
Threes ?
[K75PSUNK]
[UNCLEAR]
[K75PSUNK]
Any more threes ?
[K75PSUNK]
Threes ?
[K75PSUNK]
What are you ?
[K75PSUNK]
Three .
[K75PSUNK]
[UNCLEAR]
[K75PSUNK]
Right , [UNCLEAR]
[K75PSUNK]
[UNCLEAR]
[PS5PA]
What you 're in your group , if within each group you could elect between you one , a manager and two , an observer .
[K75PSUNK]
[UNCLEAR]
[PS5PA]
Thank you class , have you all decided on your managers and observers .
[K75PSUNK]
Yes
[PS5PA]
If I could have all the managers and all the observers , please . If you could come out , and out of the room with me .
[K75PSUNK]
[UNCLEAR] ,
[K75PSUNK]
The erm , shapes , did you ever have to do that with the thingy in the middle ?
[K75PSUNK]
Erm .
[K75PSUNK]
You 've got er , a sh , a T , we knew it was a T , but it could turn to different shapes ,
[K75PSUNK]
No I did n't do that one
[K75PSUNK]
And then you have to explain it to the person opposite you , or a long distance phone call , and say how you , [UNCLEAR] , and this , because there was a colour done what I 've said , he said my colour 's completely different , and you 've propose all those colour bits , but
[K75PSUNK]
They 're all different .
[K75PSUNK]
The object of that was do n't assume that people have got a sign for [UNCLEAR] , you know .
[K75PSUNK]
The beauty of having to describe a shape .
[K75PSUNK]
[UNCLEAR] ,
[K75PSUNK]
And as they 're describing it , you had to draw it .
[K75PSUNK]
So you had to draw it as they describe it .
[K75PSUNK]
You 're not supposed to be reading the news .
[K75PSUNK]
[UNCLEAR] , ,
[K75PSUNK]
Do you know if the answers are in there .
[K75PSUNK]
Did anybody meet that famous [UNCLEAR] , last night about the , how you find out about people [UNCLEAR] ?
[K75PSUNK]
I think I told Lisa again .
[K75PSUNK]
It 's one of these assertion things
[K75PSUNK]
Aye , which thing 's that ?
[K75PSUNK]
What , what is the name of that ?
[K75PSUNK]
[UNCLEAR]
[K75PSUNK]
Which one then ?
[K75PSUNK]
It was body language was n't it ?
[K75PSUNK]
Aye , it was n't particular clear though .
[K75PSUNK]
No
[K75PSUNK]
What 's that ?
[K75PSUNK]
, [UNCLEAR]
[K75PSUNK]
What did Pete say ?
[K75PSUNK]
[UNCLEAR]
[K75PSUNK]
It 's supposed to be a [UNCLEAR] session .
[K75PSUNK]
So what , what 's that supposed to do , if you brush hair it 'll indicate to the , the male kind er , that you 're interested and that you would n't mind getting in touch with them .
[K75PSUNK]
It 's not that you have n't got [UNCLEAR] , or a black skirt or something .
[K75PSUNK]
[UNCLEAR] , it 's a love story [UNCLEAR] , or something .
[K75PSUNK]
If all he wants is to hitchhikers does n't he ?
[K75PSUNK]
I know he does .
[K75PSUNK]
In fact , this
[K75PSUNK]
Because apparently we 've all got to avoid eye contact either that right , or facial expression .
[K75PSUNK]
I 'm going to use it the night before , if you 've a minute
[K75PSUNK]
And all [UNCLEAR]
[K75PSUNK]
[UNCLEAR]
[K75PSUNK]
, do n't believe it .
[K75PSUNK]
Yes
[K75PSUNK]
[K75PSUNK]
[UNCLEAR]
[K75PSUNK]
That 's two there is n't it ?
[K75PSUNK]
Yes
[K75PSUNK]
I 've got , they 're reading about I .
[K75PSUNK]
[K75PSUNK]
[UNCLEAR]
[K75PSUNK]
The manager , what 's the manager going to do , do you think ?
[K75PSUNK]
Give directions .
[K75PSUNK]
And the observer 's just going to watch the group as a whole because she 's not anybody to , to [UNCLEAR] .
[K75PSUNK]
How much longer do you think ?
[K75PSUNK]
[UNCLEAR] .
[K75PSUNK]
How about sitting here Deena ?
[K75PSUNK]
Unsure , do n't know .
[K75PSUNK]
Do you think we 're going somewhere this week ?
[K75PSUNK]
Nip up then because she probably [UNCLEAR] .
[K75PSUNK]
[UNCLEAR]
[K75PSUNK]
Perhaps they 're doing pass the parcel like [UNCLEAR] .
[K75PSUNK]
[UNCLEAR]
[K75PSUNK]
You know that Piper Alpha thing ?
[K75PSUNK]
No
[K75PSUNK]
[UNCLEAR] , late at night , [UNCLEAR] , they 've got the boat , and the tape , they 're both out on tape and video , and basically you have to go back , as soon as the boat comes through docks the next person picks it up and goes , so you 've got very little time to pick up information [UNCLEAR] , and all the time you ca n't go in , and the clock 's going [UNCLEAR] , and the clock 's going and you switch [UNCLEAR] , and they said it was [UNCLEAR] , next to you , they said it such a [UNCLEAR]
[K75PSUNK]
[UNCLEAR]
[K75PSUNK]
Can you buy that then ?
[K75PSUNK]
Yes , it 's about twenty pounds but it 's X rated .
[K75PSUNK]
[UNCLEAR]
[PS5PA]
Are we going to prepared to start that then , I 'll say we started , I make it , I make it dead on twenty five to now , but if we go by that clock , and if everybody goes by that one it 's probably easier , because that 's between twenty five to , so if we make it about eighteen minutes past .
[K75PSUNK]
No but if it 's like , not been part of [UNCLEAR]
[PS5PA]
Alright , so do you want to start now .
[K75PSUNK]
[UNCLEAR]
[K75PSUNK]
Right as you know I 'm the head of a major advertising company . We 've been approached by er , the local county who wish to er , make up some radio [UNCLEAR] from the er agency . , surprise , surprise . Okay . What , in order to decide whether they 're going to give us the contract what they have asked us to do is prepare a thirty minute radio , sorry thirty second radio presentation and we will re , record for them and they will hear , which we want to emphasise based on how good that was whether they want to take the contract out with us . Okay , is everybody clear on that ? Here 's the [UNCLEAR] , to go on . It can be anything real or imaginary . The only precondition we 've got on that [UNCLEAR] , is that it 's got to be thirty seconds long , we can use whatever sound effects we like , we really , to begin with , we have got to have scripts , everybody here takes part in it has got to have a script first , [UNCLEAR]
[K75PSUNK]
[UNCLEAR]
[K75PSUNK]
Yes , now what I 'm saying is I mean there 's going to be , there 's four of us , they 're five of us here , taking part in the exercise , yes ? So if four of us were to work on it as a group [UNCLEAR] ,
[K75PSUNK]
[UNCLEAR]
[K75PSUNK]
Two of yous do the script together
[K75PSUNK]
Right so are we , are we going to , do the script , is one person going to read it all out , or are we going to go round and ?
[K75PSUNK]
Let the manager decide .
[K75PSUNK]
Fair enough , I shall read out the script [UNCLEAR] .
[K75PSUNK]
[UNCLEAR]
[K75PSUNK]
Yes , yes , maybe . So if we three start into that [UNCLEAR] .
[K75PSUNK]
[UNCLEAR]
[K75PSUNK]
National Children 's Homes , [UNCLEAR] , yes , founded in eighteen sixty nine , C H , children 's health , and associated with children 's charities , we work with , among others children with disabilities , sexually abused children , homeless young people , [UNCLEAR] . Throughout England there are projects nationwide , they need practical support , counselling , and specialist treatment , but above all there are sixteen thousand children a year that hope for a better future . That 's a better [UNCLEAR]
[K75PSUNK]
[UNCLEAR]
[K75PSUNK]
right , what I would suggest , is somebody take [UNCLEAR] , what I was going to say is if you time me reading this , okay we get an idea of how long exactly we need to make [UNCLEAR] . Founded in eighteen sixty nine , N C H [UNCLEAR] , is Britain 's second largest children 's charity . We work with among others , children with disabilities , sexually abused children , homeless young people , and [UNCLEAR] . Through our two hundred projects nationwide we give practical support , counselling , and specialist treatment , but above all we give sixteen thousand children a year the hope for a better future . Please support us in our [UNCLEAR] year , N C H , a charity for children [UNCLEAR] .
[K75PSUNK]
[UNCLEAR]
[K75PSUNK]
What , what ideas are need getting across , how , what , what the charity does , how the er , how the charity does it , and how we can help . That 's three priorities in that order .
[K75PSUNK]
So I think first of all we need to , need to introduce what the charity is and who , who they 're going to be benefitting .
[K75PSUNK]
I think we 'll along with a [UNCLEAR] .
[K75PSUNK]
Well we do n't have an idea on this .
[K75PSUNK]
No .
[K75PSUNK]
[UNCLEAR]
[K75PSUNK]
What does it say in the advert ? You said it [UNCLEAR]
[K75PSUNK]
Who we worked for , so that you introduce the charity , who we work for erm ,
[K75PSUNK]
[UNCLEAR]
[K75PSUNK]
Right , well what did that , question one what charity d , what the charity does right . Yes , okay , anything like that , caring , caring for children , helping children [UNCLEAR]
[K75PSUNK]
[UNCLEAR]
[K75PSUNK]
Not really no , so what we 're doing now , we do n't want to get too carried away with one , one title , we 've got to try and find things to say how we 're going to achieve it . We , we 've got the how you can help section here , but we 've got nothing at all about what the charity does and how it does it , yes we need some appropriate words for getting the idea that they 're helping children .
[K75PSUNK]
[UNCLEAR]
[K75PSUNK]
yes , then there 's the [UNCLEAR] , yes , what that says , at the top , so you can announce what the aim of the campaign is .
[K75PSUNK]
[UNCLEAR]
[K75PSUNK]
Can we get help [UNCLEAR] , for the best possible start , we want [UNCLEAR] , something like that , so we 're saying , help us to do this , that 's how we 're getting across the idea they 're erm , how they 're going about it .
[K75PSUNK]
[UNCLEAR]
[K75PSUNK]
Erm , you could say worse , I suppose you could cheat , but erm ,
[K75PSUNK]
[UNCLEAR]
[K75PSUNK]
Okay I want , [UNCLEAR] , research , help us , erm , help erm , help us give something like that , help us give a best possible start to them , help us give them , to help us , to them ,
[K75PSUNK]
[UNCLEAR]
[PS5PA]
Okay time is up . You can stop now please .
[K75PSUNK]
[UNCLEAR]
[PS5PA]
Okay then ,
[K75PSUNK]
[UNCLEAR] ,
[PS5PA]
[UNCLEAR] , and all the jokes and chuck all your scraps away first .
[K75PSUNK]
Where 's the bin ?
[K75PSUNK]
[UNCLEAR]
[K75PSUNK]
Are you alright there ?
[K75PSUNK]
[UNCLEAR]
[PS5PA]
Right so what we 'll do first of all is get you to [UNCLEAR] your results , and then as each end [UNCLEAR] , we 'll get the observers to make their comments . So who wants to go first ?
[K75PSUNK]
I think we 'll go first if you like .
[PS5PA]
Yes , [UNCLEAR] , you may as well stay there if you like or you can come down or
[K75PSUNK]
[UNCLEAR]
[K75PSUNK]
[UNCLEAR] ,
[PS5PA]
Set time .
[K75PSUNK]
[UNCLEAR]
[K75PSUNK]
I am
[K75PSUNK]
[K75PSUNK]
I am Julias Denton for homes for the children 's charity . Our aim is to build one hundred new homes for our homeless children . Children are all our responsibilities , please support the children 's ,
[K75PSUNK]
The kids ,
[K75PSUNK]
, home , .
[PS5PA]
Right , very good , thank you .
[K75PSUNK]
[UNCLEAR]
[PS5PA]
Phil , you 're next .
[K75PSUNK]
Okay .
[K75PSUNK]
Go on then .
[K75PSUNK]
[UNCLEAR] End of Side One .
[K75PSUNK]
[UNCLEAR] ,
[K75PSUNK]
Shall I bring it down here then , bring it over to there and [UNCLEAR]
[K75PSUNK]
[UNCLEAR]
[K75PSUNK]
[K75PSUNK]
Yesterday , ten thousand children were killed . Richard Branson saved us over the [UNCLEAR] boredom . Just to survive we need your cash today . Our trip is vital for charity . Please support us on the hot-line [ANONYMIZATION] , in hope .
[PS5PA]
Mm , thank you , it 's very nice .
[K75PSUNK]
Oh , I 'm not too sure ,
[K75PSUNK]
We 're the National Children 's Home , Action for Children . There is way you can help improve research , we need to give the best possible start to kids . If you care to help rescue children with disabilities and teenagers who suffer abuse we want you to say yes , and to help get eight hundred million pounds
[K75PSUNK]
[K75PSUNK]
Phone now on [ANONYMIZATION] , with your credit card or visa , or contact your nearest National Westminster Bank .
[PS5PA]
Very good . yes , thank you very much .
[K75PSUNK]
[UNCLEAR] ,
[PS5PA]
They were all very good . Okay then , which observer wants to observe or come out with
[K75PSUNK]
I do n't mind .
[PS5PA]
Okay then , Hannah , what , what happened in your group ?
[K75PSUNK]
Right , do you want me to go through every point ?
[PS5PA]
Well erm ,
[K75PSUNK]
[K75PSUNK]
Erm , we had a [UNCLEAR] ,
[K75PSUNK]
A couple of tears and so on
[K75PSUNK]
Yes , go through the first five minutes , there were all different tasks , erm , at first , the girls were making up a basic jingle that would be about thirty seconds , and everyone else was looking through to see what words they should use . And Tracy had already , no , they 'd all decided what charity it 'd be , Tracy asked what they suggested , so she 's democratic . Erm , they all suggested that it should be something like famine . And then they started looking for words that might be relevant so that 's quite good . Erm , they put the bit of paper in the middle with the suggestion type of thing that they were , and then they all looked for words , erm , then Ian and Deborah arranged the words on the paper to start ar , rearranging the jingle so that the words that they had , they used their resources like that , and anything else . Tracy was keeping an eye on the time all the time , they did n't rehearse it [UNCLEAR] , none at all .
[PS5PA]
Was that because of lack of time ?
[K75PSUNK]
Yes . At first they were very calm and at the end , at the end there was a big panic that they was , they were all talking over each other , there was no control , you know , it was a bit rushed at the end , but , that was n't because it was bad planning , it was just they were panicked at the end .
[K75PSUNK]
It was more difficult than we thought .
[K75PSUNK]
They should have had more definite targets , because it was a bit , everyone , at one point everyone was doing the same thing , [UNCLEAR] , through the words which [UNCLEAR]
[PS5PA]
Why was that ?
[K75PSUNK]
Pardon ?
[PS5PA]
Why was that , was that because it [UNCLEAR] ?
[K75PSUNK]
Because it , it 's terrifying looking at a blank piece of paper when we needed ways to start the comment .
[PS5PA]
yes
[K75PSUNK]
So we had to get some ways to try and get something down .
[K75PSUNK]
They all had an input , and Tracy kept them [UNCLEAR] a lot .
[K75PSUNK]
[K75PSUNK]
Erm , as I say , she 's like , she 's very democratic , and she 's always asking them what they felt how , how they felt they should tackle it , I mean They had n't decided what the message should be
[PS5PA]
Overall , if you had to comment , how do you think it went ?
[K75PSUNK]
It was good , apart from the end .
[K75PSUNK]
And then there was panic because there was no time in the end .
[PS5PA]
Thank you very much that group . Next group , [UNCLEAR] , okay , [UNCLEAR]
[K75PSUNK]
Erm , I came down and explained what the nature was , what you wanted to be done , you did n't really explain why and how important that our [UNCLEAR] was , which I felt [UNCLEAR] , that he said what he needing doing , he said what resources he had , and he said that , he did n't really set tasks erm , but he did ask them what they thought they should do you know . Erm ,
[K75PSUNK]
That 's good .
[K75PSUNK]
Sorry ?
[K75PSUNK]
That 's what I was going to say .
[K75PSUNK]
Yes , you set tasks , but by erm , Dave , not by Ian .
[K75PSUNK]
[UNCLEAR]
[K75PSUNK]
Erm , at the start it was a bit higgledy-piggly , they did n't really know what they was doing , I felt anyway . And they did n't really decide on what the message was going to be , erm , they just decided to start checking lines , getting words out on what the charity was going to be , they split that up quite well . Erm , I felt that that Tony was getting a bit frustrated
[K75PSUNK]
It was
[K75PSUNK]
There was no
[K75PSUNK]
Yes , I stopped , like .
[K75PSUNK]
There was no teamwork really to start with . He was getting a bit frustrated , they did n't really know what they were supposed to be doing . Towards the end it got better though , and they got the time right , we timed it towards the end and the wording was right , so it got better towards the end .
[PS5PA]
Okay
[K75PSUNK]
Erm , yes , and that was it really , at first the [UNCLEAR] , and then it went through , and it was alright at the end .
[PS5PA]
So it was [UNCLEAR]
[K75PSUNK]
Yes , it was quite bad to start with , quite poor teamwork , and there was no
[K75PSUNK]
That 's what , that 's how I felt was happening . We were given tasks , but then the tasks had been given to certain people like yourself , starting to want to do the other things , that other people were doing , and then everybody wanted to do instead of doing the tasks that they were set . Yes , that 's what I mean .
[K75PSUNK]
There was quite a lot pressure and half the team were n't listening to what Ian was saying at that so
[K75PSUNK]
[UNCLEAR]
[PS5PA]
Alright so , there was a bit of competition between
[K75PSUNK]
[UNCLEAR]
[K75PSUNK]
Nobody [UNCLEAR] , at the end [UNCLEAR]
[K75PSUNK]
When we asked for a script from that side from the beginning , it did n't come .
[K75PSUNK]
Well no because we had n't [UNCLEAR] , us , given us any ideas , towards the end it got better , and they were .
[K75PSUNK]
Towards the end it got better and they worked , it was a bad start , but it got better towards the end .
[K75PSUNK]
And we actually got all the words out .
[K75PSUNK]
We got the words up there and timed it right and everything and then a rehearsal was done .
[PS5PA]
Okay , okay , thank you very much .
[K75PSUNK]
It was very confusing , [UNCLEAR] key words , when we started using key words and when we asked because something was n't there , and we consulted the script , we were still cutting words out , but , at , the script was definite , but sort of like , two of them well they had doubts , and like we started cutting words out , and then like , the words that were out [UNCLEAR] .
[K75PSUNK]
Ian started on the script [UNCLEAR]
[K75PSUNK]
[UNCLEAR]
[K75PSUNK]
[UNCLEAR] , there were some use of that to begin with , the key words a lot , maybe got stuck on the piece of paper because [UNCLEAR]
[K75PSUNK]
[K75PSUNK]
Maybe not according to ,
[K75PSUNK]
We 're all pulling together .
[PS5PA]
What about your team Terry ? I think you , you 're [UNCLEAR]
[K75PSUNK]
Er , right , everybody seemed [UNCLEAR] , and getting it follow it by , erm , the first stage of the planning , erm , did the manager clearly understand the nature of the situation ? Erm , I feel that she 'd read the brief but had n't studied it , because she , she went back to half way through , and er , looked at the objectives . Erm , she established the objective , not autocratically , but democratically , erm , there were all sorts , the resources available , [UNCLEAR] what we have , yes , that 's not a problem , but the , at the same time , the rest of the group went to establishing the objective , and there was a lot of over-talking by people , and I feel that she did n't control it and say , look this is what we 're going to do now . Then we did n't achieve , we 're did n't produce a work plan or organiser , we went straight in , people were hacking out bits of papers , you know , it ended up as a big pile of words you know . So , , he took on the task of er , writing the script off his own bat , he was n't appointed to it , er , but he stuck with that throughout , and erm , he stuck to his objective . Erm , he organised the coordinating , after a while she did actually stop them after five minutes and explain the time situation , er , the final objective were the constraints . There was no really interaction on that on anybody 's part .
[PS5PA]
[UNCLEAR]
[K75PSUNK]
Er , nobody looked at the time which , which did cause a problem .
[K75PSUNK]
yes , we did [UNCLEAR]
[K75PSUNK]
You were looking at the time , but it did n't come up , I mean .
[K75PSUNK]
We did yes , we mentioned it , I mentioned .
[K75PSUNK]
Yes , you mentioned it a couple of times , put there was no-one really keeping a watch on the clock . Not , not that I saw .
[PS5PA]
Can I ?
[K75PSUNK]
[UNCLEAR] ,
[K75PSUNK]
[UNCLEAR] , there 's eleven minutes to go , and literally everyone starts panicking . You know everyone 's like [UNCLEAR] ,
[K75PSUNK]
[UNCLEAR] ,
[K75PSUNK]
It says it really does n't it ?
[K75PSUNK]
[UNCLEAR] ,
[PS5PA]
Alright then , moving on , moving totally on .
[K75PSUNK]
Yes , er . Alternate feedback . Yes , but not on an on-going basis . It happened a couple of times , [UNCLEAR] , the exercise .
[K75PSUNK]
If puzzled .
[K75PSUNK]
Okay , well I did try to motivate them , motivate them to make the most of each person 's individual skills . Er , people chose what they wanted to do . Erm ,
[K75PSUNK]
I cheated .
[K75PSUNK]
Shit , look Joe , you speak to her , you sit and talking across her , [UNCLEAR] , she 's talking to Sharon , you know that , that 's all the way through it
[K75PSUNK]
Come on , [UNCLEAR] , alright , alright .
[K75PSUNK]
I love you too .
[K75PSUNK]
Erm ,
[K75PSUNK]
Come on Gary .
[K75PSUNK]
Erm , good point , she did er , give them letters and she told other people to contribute , she erm , she at one stage ask everybody what they , what the record was . Er , the main problem was the time constraint . There was five minutes to go ,
[PS5PA]
Right .
[K75PSUNK]
And we 're still , you know , fighting about changing the script and what have you . But they , they did come up with the work on the results , and then they , they did get time to plan it .
[PS5PA]
Right .
[K75PSUNK]
And they rehearsed it as well . Er , although Shirley , she took over the ro , erm , she took the role half way through of down on the floor splitting things up [UNCLEAR] things over , er , the rest of them were cutting out words and what have you , and writing out the script the way they wanted it , and she just stuck them on the floor , [UNCLEAR] , and they changed the script , so in that respect she was [UNCLEAR]
[K75PSUNK]
They changed the script once
[K75PSUNK]
Yes , no , I mean
[K75PSUNK]
It depends how you [UNCLEAR] ,
[K75PSUNK]
, ah no , but you , but you were n't aware of that because you were on the floor , as I was saying five minutes ago . [UNCLEAR] , I do n't want all that over here . Erm , I mean , all in all they did , they did get the final result , the scene came together right from the last eleven minutes to achieve the result , but it was just there was a lot of confusion at the beginning of the start .
[PS5PA]
Right , okay , well thanks very much , if you 'd like to get tables back [UNCLEAR]
[K75PSUNK]
[UNCLEAR] ,
[PS5PA]
Is there a pair of scissors anywhere ? A pair of scissors ?
[K75PSUNK]
yes .
[K75PSUNK]
[UNCLEAR]
[K75PSUNK]
Well quite an interesting exercise I think ?
[PS5PA]
, I hope you 're not [UNCLEAR] , well several interesting things have come out of there , it just shows the sort of thing about working under pressure , and the limited amount of time , erm , the limited amount of planning time for the managers certainly . Erm , if the man , who were the managers ? Ian , you were one , [UNCLEAR] , and Tracy , if you could just say a few words . What did you find were the difficulties and how did it go really ?
[K75PSUNK]
[UNCLEAR]
[K75PSUNK]
Erm , I thought mine , when I came back and I briefed everybody so that they all knew what was going on
[PS5PA]
Yes
[K75PSUNK]
Erm , then I think it probably had us confused for a while , whilst we were just trying to decide who should do writing and who should do what , but then I decided I 'd chose two people , and then we started cutting things out so then that , that went okay then . Erm , then we all just worked at getting pieces out on paper , all that was going fine , and then I assigned two more people to stick all the pieces together and trying to create sentences from it , and I think the only time that I , we lost it was like , right at the end we were like looking for a few words to make our sentences make sense . And so we were panicking a bit , because we were just trying to get there , but apart from that , I think it went okay . Like we , we did n't have any arguments amongst the group , I mean I was , everybody was quite willing to do everything , everybody was helpful , came up with suggestions . So it was okay .
[PS5PA]
Okay , what about you Ian ?
[K75PSUNK]
[UNCLEAR]
[K75PSUNK]
No , no go on .
[K75PSUNK]
What did you think , we actually got on very well , I mean I thought we worked quite well together as a team .
[K75PSUNK]
We did , yes .
[K75PSUNK]
yes
[K75PSUNK]
We erm , given that you have to do , okay , I did n't brief them as fully as I could of , and half way through I looked at it again just to make sure I had n't missed the bottom line that said , you know stand on your head instead in the park , so I just had a little read .
[K75PSUNK]
[K75PSUNK]
And we made within two minutes to sort out what we were going to , or we decided what charity first , then we decided two would decide on the script while the others cut out relevant pieces that we thought might be useful words . And then when the sc , we had a look at the script and we changed it a little bit , and then we all went , they were cutting out words , so we were doing , the first few all three ways , and we 'd look and say , okay , so it was a scrambled mess as we all looked through for three words and ended up with [UNCLEAR] , and I got down on the floor , so we knew where we were . And then we changed things like the name because we found somebody 's name in all these words , somebody [UNCLEAR] , and we just sellotaped it down , and at the end when we were running out of time , and we did about three times have a look at the time , we did change the script slightly to fit the words that we 'd found so we had responsibilities instead of , I do n't know what it was , but instead of another words , just because we 'd found it . And we just changed it again . But once I think we were , we were going in a mad rush er , each saw his responsibilities for that word , and that 'll do , and then we 'd say yes , and stuck it here .
[PS5PA]
In terms of managing the time , did you feel it worked quite well ?
[K75PSUNK]
yes , I mean we got the end result ,
[PS5PA]
Yes
[K75PSUNK]
Okay we changed a few words just to fit the words we could find , but yes , we , we had about a minute at the end , we read it through , and yes , it was fine . I thought we worked alright together .
[PS5PA]
Okay .
[K75PSUNK]
Sorry , can I just make one small comment on that ?
[PS5PA]
Pardon ?
[K75PSUNK]
Can I just [UNCLEAR]
[K75PSUNK]
[UNCLEAR] ,
[K75PSUNK]
You , you did actually , again it 's the time thing , yes . Originally you were n't really looking at it , five of you all fell into the same trap , you know , they , they get half way through , and they did have something to do and they did sort of start rushing .
[K75PSUNK]
[UNCLEAR] ,
[PS5PA]
Okay then , let's leave that there , and then talked about that at tea , and you can have a talk about it then .
[K75PSUNK]
[UNCLEAR]
[PS5PA]
Come on Ian .
[K75PSUNK]
Well I have to admit , with our group , the first ten minutes or was a little bit disorganised because I felt we , I came in , we set down the objects , I felt we did that well , and we were clear of the timescale from the very beginning . We decided quite soon which charity we were going to go for , and we divided up . I mean , I had Tony to go through and find key words that we knew we were going to need , you know , simple words like the , of , with , a , that sort of thing , that we knew that okay , we would n't use immediately , but we 'd look , ah there that goes there , and use it straight away . Erm , we set tasks that erm , two people were supposed to be working on the script while two people looked through the paper . Now I think what te , what happened there was we er , we drifted away from setting down sc , er , er , scripts to finding good useful key words and phrases out of the paper that we could then fit into the script , and as it had gone that way , I realised it was working , and did n't see any point in trying to get it back to the way it was originally going , because it was going fine . Erm , we had an example advert early on that we actually read through , for the simple reason of finding how long it was going to take , so we had a target as to how long we needed the advert to be very early on and we could work to that . Erm , we carried on , er , it got better as it went on . Tony was n't impressed a little bit , but a little , a little gee up and we were away again . Erm , I felt that er , we had plenty of time at the end , I mean we , we tried only three times to get it right , and it was okay , and I felt we worked well as a team in that amount of time .
[PS5PA]
Alright well , generally then I think from hearing what you 're saying , erm , some good points , some perhaps things that you 'd do differently next time , and then what it obviously says about you is that , you 're all managers and you all have different styles , and you possibly do things in different ways . And you 've been in a scenario where there 's one manager and there 's a few people who are n't in a managing role , but you are actually managers , maybe they 'd like a little reversal , I mean , I think some good things have come out of that , and possibly things that you 'd do better next time .
[K75PSUNK]
We all achieved the target [UNCLEAR]
[PS5PA]
Yes , you all did really well . Yes , thank you Stephen . Yes , perhaps you 'd
[K75PSUNK]
We all achieved the end result .
[K75PSUNK]
Everyone 's just trying the same situation .
[K75PSUNK]
And they thought [UNCLEAR]
[PS5PA]
Yes , patches of chaos , possibly in the disorganisation , but you got there in the end . Erm , I think what we 'll do now is have a quick cup of tea , a nice friendly , smiley [UNCLEAR] , cup of tea ,
[K75PSUNK]
[UNCLEAR]
[PS5PA]
And then I want you to meet , I want you to be back here by quarter to four .
[K75PSUNK]
[UNCLEAR]
[PS5PA]
It 's called time [UNCLEAR] , it gives you a little space at the top so you can fill in what you feel to be your role , and if you can fill below , all the tasks in respective order that you do in a typical day . Right , so a complete brainstorm , and we 'll start again , and we 'll come back to those in a little while . We 're going to spend the rest of the session on time management . We 're going to talk about three methods of managing your time . The first of those is delegation , a much talked about subject . Erm , how many of you delegate ?
[K75PSUNK]
Yes
[PS5PA]
Yes , the vast majority ? How do you go about that , and what sort of things do you delegate ?
[K75PSUNK]
I look at all the jobs that 's got , that have to be done in the day , right , and look at which ones I should do , and then all the other jobs I just share out between the relevant people .
[PS5PA]
Right , is there any kind of pattern to that , or is it on a daily basis that you do that ?
[K75PSUNK]
No , certain things , certain specific jobs are set to certain people .
[PS5PA]
Such as ?
[K75PSUNK]
That are on-going . One of my , my senior section manager does till results , anything to do with till results , my section manager does scheduling . Another section manager does something else , and they do that every week .
[PS5PA]
Okay , does that , and you find that that works well ?
[K75PSUNK]
Mm , very well .
[PS5PA]
Er , what kind of checks to do have , do you have to keep on that ?
[K75PSUNK]
About once every week I 'll check that everything 's been done . Well , with the scheduling obviously it 's checked every day , but erm , things like till results , I check every week to make sure it 's been , if she 's been , but she 's really good so , so I just have to check up .
[K75PSUNK]
What they did at a branch on our district erm , again it was just like [ANONYMIZATION] set up , people were given specific tasks , but at the end of the three month cycle , they 'd change some people , er , those people 's tasks so that they , so they would n't get stagnant , and plus , if one person was off , if you happened to be on holiday , you 've got somebody else that can do the job at the standard and not let the standard fall .
[PS5PA]
So you 're not just reliant on one person , and if that person 's away you 're stuck . Anybody else delegate ? Delegates ?
[K75PSUNK]
I think everybody does throughout the course of the day without even realising anyway , do they ?
[K75PSUNK]
Certainly , the only go , the only way I run a shift [UNCLEAR] , the way she runs checkouts , is erm , by going , you , it 's the same thing every day , you 've got to run through everything on the same point order , because you know , you 've been doing it , it 's got to be done at the same time , like bread the last lot 's got to be on by four . Erm , so you , it 's one of the second , third things to look at when I , I start at three fifteen , it 's the third thing I do . The first thing I do is check the stocks , followed by date returns and er , you know , erm , get that done , [UNCLEAR] out of the way , and start looking at the [UNCLEAR] , of the night [UNCLEAR] , and what have you , setting that up , and maybe the late night process , hand over from the branch manager , walk round doing any detail he wants me to do , and hand over from late nights . Department managers , new checkouts , do all the bits and pieces on [UNCLEAR] , and [UNCLEAR] wanted me to do , while I wait for the shift to come in , and they start at seven . Er , keep an eye on them , I 'll have a bit of replenishment here and then , erm , so he 's , until eight o'clock , and then you get everything pulled out . Erm , replenishment until ten o'clock , er , get the warehouse [UNCLEAR] , get the clear-out underway .
[PS5PA]
So where do you actually delegate within that ?
[K75PSUNK]
To the er , because there 's no other management in the place , you just delegate to another member of staff .
[PS5PA]
And is that er , do you have one person that you allocate specific tasks or do you go on a daily basis .
[K75PSUNK]
Er , it 's like , it 's like the foreman on the shopfloor for some reason , there 's a er , in the systems or whatever , er , the warehouseman er , the night porter er , when he takes over , he knows what he 's doing , he knows what I want , because I 've spoken to him about it , erm , he knows what items I want to leave for stock people , erm , and Sue , the checkout manager , she 'll know if I want extra people on the shopfloor because we 're quiet , or I expect it to be quiet , erm , she knows where they 've got to be , and I 'll come back and review it with her .
[PS5PA]
Okay , anybody else delegate ? Yes , well how do you do it Teddy ?
[K75PSUNK]
Well it 's , you go in in the morning , and it 's the same jobs every day really basically . Erm , the [UNCLEAR] , I first tell people what to do because they all know their roles , and when you go in in the morning , and you 're just basically going round checking that they 've already done it all .
[PS5PA]
Okay
[K75PSUNK]
Erm , if there 's something needs doing extra you just ask the person who 's best for the job to sort it out and to do it for you .
[PS5PA]
So your role is more a checking and writing one , similar to what Helen .
[K75PSUNK]
Yes , well with the staff I 've got , yes , they 're all there . At night-times I 've got my jobs to get stuck into on the shopfloor as well , just hope that everybody works as a strong team basically .
[PS5PA]
Yes , does anybody here not delegate ?
[K75PSUNK]
I did delegate , but I wo n't do it now , I do literally
[K75PSUNK]
[UNCLEAR]
[PS5PA]
Say that again , I missed that .
[K75PSUNK]
Er , I sorry , , just clearing my throat , er , I did , I did delegate if somebody put it on the end of somebody 's assignment , then I to it , but I tend to find I underestimate what people can do for me all the time , and do n't identify just how much those people can give me back , and I did , or I do have a tendency at times to give people like before , to hold on too much , try and do too much myself , and er , you ca n't do it that way in case . But once you 've , you 've got to know your people better , develop your people better .
[PS5PA]
Right .
[K75PSUNK]
It 's something I 've got to work on .
[PS5PA]
To decide for yourself what they 're capable of . Why , does anybody else find difficulty with delegating .
[K75PSUNK]
No , I was just going to say that if , if you try it once , you know , you know if they can do it , they 'll be [UNCLEAR] .
[K75PSUNK]
Oh , yes .
[K75PSUNK]
I was going to say , I like to set somebody task as they 're down for , and I look for it , and nine times out of ten you 'll find out if they can achieve that very shortly , very fast . And if they can nae cope with it , they 'll come to , or the majority will come and say look I can nae do it .
[K75PSUNK]
If it 's something silly , that they have n't been trained for , but most jobs you can delegate and they 'll do it just as well as you .
[PS5PA]
It 's just a matter of having confidence in them to do that .
[K75PSUNK]
Since , since Norwich , you just ca n't delegate like erm , you just ha , you do n't have any other management there , only section managers , and you delegate that job to er , supervisors , erm , it 's a very on-hands management situation .
[K75PSUNK]
You can delegate to anybody ca n't you . You can delegate your staff as well .
[K75PSUNK]
Yes , yes , fair enough , but erm ,
[K75PSUNK]
Depending on the task , it depends what the job is .
[K75PSUNK]
Yes , I mean , like I mean making late payments , I 'm delegating people to fill up those late payment . Okay , it 's delegation , but it 's not erm , the sort of like , a responsible job if you see what I mean , it 's a job that they 're employed to do anyway , but it 's not a separate sort of task .
[PS5PA]
Yes , okay . What 's the difference between delegating and abdicating ?
[K75PSUNK]
Delegate erm , you can delegate the job , but you ca n't delegate the responsibility .
[PS5PA]
Right , so when you delegate , what are you delegating ?
[K75PSUNK]
Specific tasks , the physical [UNCLEAR]
[K75PSUNK]
[UNCLEAR]
[PS5PA]
But when you delegate that task is there anything that you retain ?
[K75PSUNK]
The responsibility that it 's being done right .
[PS5PA]
Right , and who is ultimately accountable ?
[K75PSUNK]
Yourself .
[PS5PA]
Yes , right , okay . When we 're talking about delegating tasks , I think tasks can be almost categorised into two clear sections . Has anybody heard about how tasks can be categoried ? I think they mentioned it on the video .
[K75PSUNK]
Urgent and important .
[PS5PA]
Right , then there 's that which we 're going to come onto in a minute
[K75PSUNK]
It 's active , is n't it , instead of reactive
[PS5PA]
Reactive , yes . Can you erm , explain what a reactive task is , Tracy ?
[K75PS000]
It 's something you have n't got planned into your day , is n't it , it 's something that comes up , and you , you have to respond to it , so you have to have time between the day , to be able to do those things .
[PS5PA]
Okay , can you give an example ?
[K75PS000]
Erm , it 's like to keep my day planned out but , like the district manager might walk in or people might go off sick , and then you have to fill somebody in to that position . Things that you just do n't think are going to happen
[PS5PA]
So you act
[K75PSUNK]
Especially management goes down ill or something .
[PS5PA]
Okay , so they 're unexpected can you thing of any , er , another kind of way of erm , other tasks that possibly could be described as reactive tasks ?
[K75PSUNK]
I 've got customer experience .
[PS5PA]
Pardon ?
[K75PSUNK]
Customer experience .
[PS5PA]
So you 've got customer query , or something like that .
[K75PSUNK]
yes
[K75PSUNK]
The bakery [UNCLEAR] , and you 're expecting a delivery , especially like on produce , and then you have to go off [UNCLEAR] , or something like that , get people stacking right up .
[PS5PA]
Okay , what about erm , if the opposite , I mean if we 've got reactive tasks , what 's the opposite of that ?
[K75PSUNK]
Proactive
[PS5PA]
Proactive , or possibly just active . And how would you describe an active task ?
[K75PSUNK]
Something you do every day anyway .
[PS5PA]
Right so they 're regular ,
[K75PSUNK]
Regular , yes .
[PS5PA]
What do they do for your department ? I mean that , can you think of examples of active tasks ?
[K75PSUNK]
cleaning , checks
[PS5PA]
Till checks , right , interesting that you should say that .
[K75PSUNK]
Erm , just filling up shelves .
[PS5PA]
yes , interesting you should say that , because the definition I had was something quite the reverse .
[K75PSUNK]
Many of these are planned for , is n't it , you might do it every day , but you 've planned for it ,
[PS5PA]
Right ,
[K75PSUNK]
So you , you 'll be able to do it every Monday , but you 've planned for it on Monday , you know who 's going to do it , and they , you know , it 's set up .
[PS5PA]
Okay , so it 's something right . The way I would possibly define active and reactive , I would see active as things that actually take your department forward a step . They are things that you do which actually improve your department both in the short and in the long-term . The long-term specifically . Things like okay , ordering possibly could be reactive and active , because yes , it 's something that has to be done every day , but if your order in spot on , that is an active task , it would improve and benefit to your , you would say that that , [UNCLEAR] . Whereas reactive , I think one typical task that 's a reactive task which is yes , it 's unexpected or whatever , is cardboard collecting , because it 's the type of thing that happens regularly , but it does n't actually get your department , it does n't
[K75PSUNK]
It does n't achieve anything .
[PS5PA]
No , in a day you do now , then later you 've got to do it again .
[K75PSUNK]
It 's one of those mundane tasks .
[PS5PA]
yes I mean , can you think of any , I mean , putting that kind of interpretation on it , can you think of anything else other than cardboard collecting .
[K75PSUNK]
Tidying the cabinets , dressing them down [UNCLEAR] .
[K75PSUNK]
[UNCLEAR] solids .
[K75PSUNK]
[UNCLEAR]
[PS5PA]
Do you often find yourself doing these tasks ?
[K75PSUNK]
All day long .
[PS5PA]
All day long , right .
[K75PSUNK]
And most of the night .
[PS5PA]
One , I think one of the tasks that you find branch managers doing on a fairly regular basis is collecting cardboard .
[K75PSUNK]
What ? Some of them do .
[PS5PA]
My branch manager does it all the time .
[K75PSUNK]
Yes , my branch manager does it all the time , yes , it 's his regular way out .
[K75PSUNK]
It 's escapism .
[PS5PA]
Escapism , exactly , you 've hit the nail on the head there Dee , escapism . It 's a comfort blanket , that 's what it is , when you see your branch manager collecting cardboard , it 's usually because he 's feeling a bit stressed out .
[K75PSUNK]
No , it 's just because he 's lazy .
[PS5PA]
It could be just because he 's lazy . Alright , what about , when you mentioned as well , we 've got reactive and we 've got active tasks . What about , you said something about , somebody mentioned important and urgent tasks ? Who said that ?
[K75PSUNK]
I did .
[PS5PA]
Yes , what do you see as those being ?
[K75PSUNK]
Well urgent tasks would be tasks that are done at that time , to complete them .
[PS5PA]
So urgent equals time
[K75PSUNK]
Equals time limit .
[PS5PA]
limit and I mean , urgent is now is n't it ,
[K75PSUNK]
Yes
[K75PSUNK]
It 's to be done A S A P . What about important ?
[K75PSUNK]
Important , it has to be done , but it 's not as , it 's not as important as the urgent .
[PS5PA]
Is that , is that right , what do the rest of think ?
[K75PSUNK]
No , it needs to be done but it 's something that [UNCLEAR]
[K75PSUNK]
It needs to be done but do you know what I mean , if you do n't your important things on time they become urgent
[PS5PA]
yes , yes .
[K75PSUNK]
No , because things come up unexpectedly , so things will become urgent that maybe you did n't think were important , but have just suddenly emerged . Do you know what I mean ? Unexpected things that emerging you have to do there and then , like
[K75PSUNK]
The whole day 's important is n't it ? The whole day 's important .
[PS5PA]
Yes , everything , a lot of things are important , and what you 're saying is true Alex , that if you do the important things when you should do them , they wo n't become urgent , but equally what Tracy says is that , is true is that you will get unexpected things cropping up where you have to drop everything .
[K75PSUNK]
I tell what is urgent is a message coming down to you , you 've had a delivery team , they 're going to destroy cases of whatever , so that 's urgent , that has to be done there and then because it 's a danger to the public or whatever . So that 's important .
[K75PSUNK]
And then you 've got emergencies .
[PS5PA]
How long , I mean , how , in terms of , in terms of time that you spend on urgent or important tasks , how long do you think an urgent task may take ?
[K75PSUNK]
Not long , not very long .
[PS5PA]
So it 's relatively short ? And what about important ?
[K75PSUNK]
You might take your time on that , more time .
[PS5PA]
So it could be something that 's rather time consuming ? Can things be both urgent and important .
[K75PSUNK]
[UNCLEAR]
[PS5PA]
What can you think of that possibly is ?
[K75PSUNK]
Well your [UNCLEAR] could be important first thing in the morning today , as you 're sidetracked into doing other things , then it becomes urgent does n't it , if you 've had to reposition your [UNCLEAR] , and whatever .
[PS5PA]
Right . What I 'd like you to do , is to have a look at your time [UNCLEAR] , one , and first of all see notes down on it , make a note beside each task that you 've got on there , whether it 's active or reactive . Bearing in mind that active are things that take your time forward , in the long-term , reactive are things like scale checks , you know you 're daily , fairly monotonous tasks like that .
[K75PSUNK]
Are n't some , some of them both ?
[PS5PA]
Sorry ?
[K75PSUNK]
Are n't some of them both ?
[PS5PA]
Er , that 's a possibility yes ?
[K75PSUNK]
You know you could say these scale checks , they 're [UNCLEAR] , but they 're still urgent to be done .
[PS5PA]
The , they 're still , they 're , they 're not active in that they do n't actually progress your department do they ?
[K75PSUNK]
If your scales are wrong you 're not progressing are you ?
[PS5PA]
No , but we 're not , we 're not arguing that they 're not working .
[K75PSUNK]
Just classify them as being reactive and active , by them .
[K75PSUNK]
Totally monotonous
[K75PSUNK]
[UNCLEAR]
[PS5PA]
It tends to be the case that when a task is identified as being reactive you can usually delegate it down , because it 's very , it 's a monotonous , everyday task , it does n't actually move the department forward . It 's not strictly a managerial task . Has anybody got any reactive tasks on their lists ?
[K75PSUNK]
Yes
[K75PSUNK]
Yes
[PS5PA]
Well shout out a few .
[K75PSUNK]
Not , not as many as active though , because you could say that stock checks and [UNCLEAR] checks are reactive because you 're doing it every day but , stock checks move the department forward on your stock reports .
[PS5PA]
Right .
[K75PSUNK]
But you could delegate it down could n't you . I mean , I would say the overseeing of that , and trying to improve your stock results erm , as a key result area , is the active part of it , but the actual everyday doing those checks , you can delegate that down .
[K75PSUNK]
So reactive , you delegate down [UNCLEAR]
[PS5PA]
I would have said in the , in the large part . Why have you got any down there ?
[K75PSUNK]
Butchering 's a tasty part of [UNCLEAR] , if I wanted to do anything I 'd take a leaf out of , I would say is that , but I delegate down through the butchers .
[PS5PA]
Cutting meat ?
[K75PSUNK]
Do you like it ?
[K75PSUNK]
Yes .
[PS5PA]
Would you say that cutting meat and getting it on the shelf every day , takes your department forward ?
[K75PSUNK]
Yes , yes .
[K75PSUNK]
It 's just an everyday task .
[K75PSUNK]
I would agree with you yes ,
[K75PSUNK]
[UNCLEAR]
[K75PSUNK]
An everyday task is something that you have to do every day , so
[K75PSUNK]
No , no I 'd agree with you , because to me pricing is , is active or whatever it is
[K75PSUNK]
You could n't wait ,
[K75PSUNK]
That 's priority , that 's got to be .
[K75PSUNK]
No it is n't because it 's a day to day activity .
[K75PSUNK]
Yes but it 's all based down on cutting more .
[K75PSUNK]
What you 've done is there , you 've , you 've , you 've done your cutting programme , and then you delegate , yes , but the actual cutting , give that to the butchers .
[K75PSUNK]
Yes .
[K75PSUNK]
So the programme 's the bit that you do , and then to them basically just cutting it , while it 's still [UNCLEAR] down , you were still [UNCLEAR] , the awkward thing is
[K75PSUNK]
both
[PS5PA]
Which bit are you doing Kenny , you do the actual , you plan the , what did you call it ? The ?
[K75PSUNK]
The cutting programme .
[PS5PA]
The cutting programme , and you cut the meat .
[K75PSUNK]
I cut the meat , yes .
[K75PSUNK]
But do you cut meat ?
[K75PSUNK]
Yes , Friday and Saturday I do .
[K75PSUNK]
But why ? Delegate to someone else ?
[K75PSUNK]
Because we have n't got the staff to do it .
[PS5PA]
Right .
[K75PSUNK]
It 's the same for the provisions manager , they have the same kind of thing is n't it . But it could be delegated .
[K75PSUNK]
Cut meat brings my department forward , and if I do n't cut that meat , and do n't build up slowly upwards , therefore my department 's going to stand still is n't it ?
[PS5PA]
What do the rest of you think ?
[K75PSUNK]
I agree with him , I agree .
[PS5PA]
I mean do you think that the actual cutting of the meat should be a managerial task ?
[K75PSUNK]
No
[K75PSUNK]
No , I do n't , but who else is going to do it , if I do n't do it ?
[PS5PA]
Yes , I agreed . Okay , we 've got two issues here . If you 've got a situation where you 're the only person around well yes , obviously you 're going to have to do it , and you ca n't , you 're not in a position where you 're able to delegate . But I would have said that something like cutting meat , if you 've got butchers around , it 's not something that you would be , you should be spending your time doing .
[K75PSUNK]
That is normal , it happens all the time .
[PS5PA]
You , if you had something more [UNCLEAR] to do , you would n't be cutting meat though ?
[K75PSUNK]
I 'd rather be , on Sundays , cutting meat , wrapping meat , packing meat , [UNCLEAR] and doing the same for everybody else .
[PS5PA]
Yes there 's a situation where you get [UNCLEAR]
[K75PSUNK]
[UNCLEAR]
[K75PSUNK]
There 's nobody else there .
[PS5PA]
Yes , but we , we 're talking about the days when you do have other people available , what would you spend your time doing ?
[K75PSUNK]
Cutting meat .
[K75PSUNK]
[K75PSUNK]
That excuses my question , like you 're going down your priorities , you take [UNCLEAR] , and in the low [UNCLEAR] branches , we still have the same old jobs to do , there 's the stocktaking , X thousands of pounds .
[PS5PA]
Yes , oh no , I agree with that , but when you 're cutting the meat , what are your butchers doing ?
[K75PSUNK]
My butchers are not there .
[PS5PA]
No but we 're talking about the days when your butchers are there .
[K75PSUNK]
What am I doing then , I 'm filling the shelves .
[PS5PA]
What does the rest of you think ?
[K75PSUNK]
Think they like , cutting meat is n't taking his department forward , it 's an everyday activity . If he took more staff on and they were say filling up provisions , putting the pies out every day is taking the department forward , it 's an everyday task .
[K75PSUNK]
[UNCLEAR]
[K75PSUNK]
Order it correctly in the first place .
[PS5PA]
Right .
[K75PSUNK]
If the manager 's department . If you order it correctly , then your staff can function on a daily basis . It 's when you do n't order it correctly , it 's when you go wrong .
[K75PSUNK]
If you get your books right , it 'll all happen on the shopfloor .
[PS5PA]
Say that again ?
[K75PSUNK]
If you get your books right , it 'll all happen out on the shopfloor , all the manager has to do .
[K75PSUNK]
Because that 's what you 're expecting them to do .
[K75PSUNK]
Yes , but that 's not , not what a regional manager 's supposed to do . A regional manager spends more time [UNCLEAR] , you know , okay , it 's a little bit longer , I deal with more lines than you , the pressure is far [UNCLEAR] , you know , every branch manager I know , the guy 's got to believe that they 'll get staff from somewhere , it 's just as long as they get the order in and the availability right .
[K75PSUNK]
[UNCLEAR]
[PS5PA]
Does anybody else have reactive tasks on their list ?
[K75PSUNK]
I 've had [UNCLEAR] during the week which are shopfloors , bullets , that sort of thing .
[PS5PA]
Which tasks do you have Donna ?
[K75PSUNK]
Thing like checking recipes through the post , and things like that . So a lot of mine are reactive because I just have n't got any staff .
[PS5PA]
No , but if you had the staff , I mean we 're talking about a hypothetical situation , would you still try doing that ?
[K75PSUNK]
No , I 'd give that up any day .
[PS5PA]
Okay , does anybody find themselves doing reactive tasks when possibly they do have the staff ?
[K75PSUNK]
yes
[K75PSUNK]
There are certain things like active , that I actually do throughout the branch as well . I mean I could quite easily delegate it out , but I ca n't because it 's a management function , so [UNCLEAR] , I 've got to be the one that 's got to walk round the branch for half an hour , taking twelve blocks off , checking all the sealed [UNCLEAR] .
[PS5PA]
So that 's actually within procedure that you have to do that .
[K75PSUNK]
Yes it is .
[PS5PA]
Okay , so that 's obviously you 're then able to delegate .
[K75PSUNK]
I think you 're , you 're often asked to do reactive tasks when I 've done all my tasks , you know I 've got all my [UNCLEAR] staff doing this , and then I 've got to help down on the shopfloor , and it 's not that I 'm doing something that I 'm , you know , I should be doing as a manager , it 's that I 've done all of mine , and I 'm going out to give them a hand . If I had , if I had more pressing tasks personally , I would n't be doing it .
[PS5PA]
yes .
[K75PSUNK]
I think erm , shifts differ slightly through other departments , in the sense that it is only there for one day . The only thing that you can really do to take yourself forwards in a shift situation is your scheduling for the following week . You know , er , right look at previous weeks , with , you know , er , branch to mind the er , the account for the kind of day is er , the account is probably pretty much the same as it was the previous week . There 's very little chance of it catching unawares . Er , but I mean , everything you do is , is designed to set yourself up in the best possible position for when the staff come in and , and throughout the shift leaving it as best you can for the branch manager the next day . It , it 's all reactive to that day , in that there 's very , very little in carrying you forward .
[PS5PA]
Yes , some of the departments , some department managers I think have more erm , their goals tend to be more short-term possibly than longer term .
[K75PSUNK]
Yes , the same thing is like erm , if I do [UNCLEAR] , the rest of the shop for the rest of the d , that day , but I do goods the next night , erm , that shop 's okay for the next day , and it 's , it 's only like on a one day basis .
[PS5PA]
Mm , yes , okay .
[K75PSUNK]
So active is a job that gets done on a daily basis every day ?
[K75PSUNK]
No
[PS5PA]
No , not necessarily , no , an active task is something that takes your department forward , actively improves the way your department runs , which could be something like .